Our Policies

Effective Date: June 1^st 2025

1. Privacy Policy

Wajid Auto values your privacy and is committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information.

What We Collect:

– Name, contact information including email and phone number

– Delivery address

– Order history

– Website usage data (cookies, analytics)

How We Use It:

– To process and deliver your orders

– To improve customer experience

– To communicate order updates or promotional offers (only if you opt-in)

Data Protection:

We implement industry-standard security measures and never sell or share your data with third parties, except as necessary for order processing and delivery.

Contact: wajidauto32@gmail.com

2. Refund & Return Policy

Returns & Refunds Eligibility:

– Items can be returned within 7 days of delivery.

– Products must be unused, in original condition and packaging.

– Return shipping cost will be borne by the customer unless the product is damaged or incorrect.

Non-Returnable Items:

– Used or opened products (e.g., car polish, lubricants)

– Custom orders or services (e.g., poshish or floor mat installations)

Refund Processing:

– Once returned items are inspected, refunds will be processed within 5–7 business days via the original payment method.

To request a return, please email wajidauto32@gmail.com with your order ID and reason.

3. Shipping & Delivery Policy

Delivery Time: 2–5 working days for major cities; up to 7 days for remote areas.

Shipping Charges: Flat Shipping Rate RS 300/- per delivery.

Courier Partners: TCS, Leopard, Call Courier, etc.

Order Tracking: Tracking details are shared via email/SMS once dispatched.

4. Terms & Conditions

By using wajidauto.com, you agree to the following:

– All product prices are subject to change without prior notice.

– We reserve the right to refuse or cancel any order at our discretion.

– Using our website does not grant ownership of any intellectual property displayed.

– Customers are responsible for providing accurate delivery information.

5. Warranty Policy

Some products (e.g., electronics, lights) may carry a limited manufacturer warranty.

Please check individual product pages for warranty details.

To claim warranty, customers must provide proof of purchase and clear issue documentation.

6. Order Cancellation Policy

Orders can be cancelled before dispatch by calling our customer service or emailing wajidauto32@gmail.com.

If already dispatched, the customer will need to follow the return process.

7. Contact & Customer Support

For any queries, complaints, or feedback:

Email: wajidauto32@gmail.com

Call/WhatsApp: +92 321 4099059

Support Hours: Monday to Saturday, 12:00 PM – 9:00 PM